Garantivillkor

General manufacturer’s warranty

Warranty

Subject to the terms set out below, Globgro AB, Riggaregatan 53, 211 13 Malmö, Sweden (hereinafter referred to as “we”) offers a warranty (the “Warranty”) for all power tools and batteries bearing the CRAMER brand (each such product hereinafter referred to as the “Product”), except the CRAMER Zero Turn mower.

This Warranty is extended only to the first end-use purchaser of the Product (hereinafter referred to as “you”) and will not be extended to any other person or transferee. The Warranty only applies if you have purchased the Product either directly from us or from one of our approved resellers in Europe. “Europe”, for the purposes of this Warranty, includes the member states of the European Union, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Russia, and the United Arab Emirates. A list of our approved resellers is available on our website (www.cramertools.com) or can be requested via our Help Center (https://cramertools.com/global/en/support).

No limitation of other rights

This Warranty gives you specific rights that are in addition to other rights you may have under applicable laws. In particular, if you have purchased the Product as a consumer in the European Union and the Product is not in conformity with the sales contract, you are entitled by law to certain remedies from the person who sold the Product to you. Those remedies, which are available to you free of charge, are not affected by this Warranty. This applies even where you have purchased the Product directly from us.

Warranty Period

The Warranty is valid for a certain period of time (the “Warranty Period”) commencing on the date on which you have purchased the Product.

The duration of the Warranty Period depends on the type of Product and on whether you have purchased it as a consumer or for commercial use. If you have purchased the Product as a consumer, the Warranty Period is 24 months for batteries and 36 months for other Products. If you have purchased the Product for commercial use (except rental use), the Warranty Period is 12 months for all Products including batteries.

If we have separately offered you an extension of the Warranty Period and you have complied with the conditions upon which such offer was made (e.g., registration of your purchase on a website), the extended Warranty Period will apply instead of the aforementioned periods.

What is covered by the Warranty?

Subject to the exclusions set out below, the Warranty covers defects in material and workmanship under normal operating conditions on all parts of the Product except consumable parts and parts that are naturally subject to wear and tear (such as tires, belts, cutting blades, collecting bags, carbon brushes, chucks, power cords, drill bits, sanding plates, carry cases, saw chains, trimmer lines, and trimmer head knobs).

We will rectify any defect that is covered by the Warranty through, at our option, repair, or replacement. Replacement may be with a new or refurbished Product or with a newer model of equivalent or better functionality. Where the defect relates to a specific part of the Product which can be removed and reinstalled without special skill or tools, we may elect to provide you with a replacement part instead of repairing or replacing the entire Product. Repair or replacement under this Warranty will be free of charge to you.

Any Products (or parts thereof) which are replaced under this Warranty may be kept by us and become our property. Repair or replacement of the Product does not grant a new Warranty and will not renew or extend the Warranty Period past the original Warranty Period.

Exclusions

The Warranty does not apply:

• if the Product is purchased for rental use or if, having been purchased for other use, it is subsequently put to rental use;
• to cosmetic flaws (e.g., discolouration) and other minor deviations that do not impact usability of the Product;
• to Products which have been modified;
• if the original identification markings on the Product have been altered or removed or if the CE marking is missing.

Further, the Warranty does not apply to defects caused by:

• non-compliance with the operating instructions, improper use, abnormal environmental conditions, inappropriate operating conditions, overload, or collision;
• insufficient servicing or maintenance;
• the use of non-genuine spare parts and accessories together with the Product or the incorporation or use of unsuitable attachments or parts;
• exposure of the Product to soot and smoke, chemical agents, bird droppings, water, corrosive materials or corrosive environments;
• the Product having been incorrectly connected to a power supply or the wrong power or voltage having been used.

Without limitation to the foregoing, the Warranty does not cover:

• cleaning, adjustment, and normal periodic maintenance work (e.g., blade sharpening and belt or cable adjustments);
• impact damage or abrasive damage to any of the following parts: Auger and paddle assemblies, skid shoes, scraper bars of snow throwers and snow blowers, tiller tines of rototillers, mower blades and mower deck housings.

How to make a claim under the Warranty

To make a claim under the Warranty you must, within the Warranty Period, contact the person who sold the Product to you (being either Globgro AB or one of our approved dealers) with a description of the alleged defect and proof of your purchase.

If the defect cannot be repaired remotely, you will then be asked to bring in or send in the Product. If you have purchased the Product in a physical store, you will need to bring it back to that store at your own cost. If you have purchased it online, you will receive a prepaid shipping label allowing you to send in the Product.

If your Warranty claim is valid, the repaired or replaced Product will be made available to you for collection at the store (if you had purchased it from a physical store) or sent to you at our cost (if you had purchased it online).

Globgro AB can be contacted via our Help Center (https://cramertools.com/global/en/support).

 

Kampanj: "Batteri på köpet"

Gratis gåva

Med förbehåll för att din Cramer fackhandlare deltar i denna gåvokampanj samt villkoren nedan, erbjuder kampanjens organisatör, Greenworks Tools Europe GmbH, Brunnenweg 17, 64331 Weiterstadt, Tyskland (nedan kallad "vi") en gåva vid köp av en 82 V enhet och ett 82 V batteri eller ett kit (82 V enhet inklusive batteri och laddare), som säljs under varumärket Cramer (var och en av dessa produkter kallas nedan för "produkt"). Som gåva kommer köparen att få ett andra 82 V-batteri av samma typ eller ett billigare batteri som han eller hon väljer, utan kostnad. Köp av gräsklippare för privat bruk (t.ex. 82ZT107, 82LT107) eller permanent inbyggda batteriklippare (t.ex. 82ZT132 Zero Turn) och enheter från andra produktserier (t.ex. 48V, robotgräsklippare) samt minikedjesågsatsen 48MCSK2 (ref. 2001386UA) är undantagna från denna kampanj. Denna kampanj gäller endast den ursprungliga köparen av produkten (nedan kallad "du") och utvidgas inte till någon annan person eller köpare. Endast kommersiella och privata slutkunder anses vara ursprungliga köpare. Rättsliga åtgärder och kontantbetalningar är uteslutna. I händelse av otillbörligt utövande av anspråken på den kostnadsfria gåvan eller den berättigade misstanken om detta förbehåller vi oss vidare rätten att avvisa erbjudandet om den kostnadsfria gåvan.

Kampanjperiod och regional giltighet

Gäller endast vid köp i Sverige under kampanjens period mellan 1 april och 30 juni 2024.

Hur man erhåller den kostnadsfria gåvan

Villkoret för att få gratisgåvan är att samtidigt köpa de ovan nämnda produkterna. Gratisgåvan är endast tillgänglig från deltagande Cramer-specialiserade återförsäljare.

 

Kampanj: "Gratis 48 V trimningskit"

Under förutsättning att din Cramer fackhandlare deltar i följande kampanjer och enligt följande villkor, erbjuder respektive organisatör av kampanjen, Greenworks Tools Europe GmbH, Brunnenweg 17, 64331 Weiterstadt, Tyskland (nedan kallad "vi") erbjuder ett gratis 48V trimmerkit (48TX10 + 48V96 batteri + 48C laddare) vid köp av en robotgräsklippare RM1000, RM1500, RM2000, RM2700 (förutom robotgräsklippare från AiConic-serien) får en 48V trimmerkit (48TX10 + 48V96 batteri + 48C laddare) utan kostnad.

Dessa kampanjer gäller endast för den ursprungliga köparen av produkten (nedan kallad "du") och inte för någon annan person eller köpare. Endast kommersiella och privata slutkunder anses vara ursprungliga köpare.

Rättsliga åtgärder respektive kontantbetalningar är uteslutna. I händelse av otillbörligt utövande av anspråk på tjänster eller berättigad misstanke om sådant förbehåller vi oss vidare rätten att avböja att tillhandahålla respektive tjänst.

Kampanjperiod och regional giltighet

Gäller endast köp gjorda i Sverige inom kampanjperioden 01/04 – 31/05/2024.

Slut på villkoren för kampanjen.