Privacy Policy

1.       INTRODUCTION

At Globe Technologies UK LTD your personal data is a top priority. We aim to be transparent about how we collect, use, and store your information. Your data is always handled securely, and we comply with the General Data Protection Regulation (GDPR) and other relevant laws.

2.       RESPONSIBILITY AND CONTACT INFORMATION

Globe Technologies UK LTD is responsible for managing your personal data. If you have questions or wish to exercise your rights under GDPR, please contact us:

Postal Adress: Unit 1, 2 & 3 Roman Way, Coleshill, Birmingham, United Kingdom, B46 1HG

Email: customerservice@globetech.com

Our Data Protection Officer’s Email: dpo@globetech.com

3.       WHAT IS PERSONAL DATA AND HOW DO WE HANDLE IT?

“Personal data” refers to any information that can identify an individual, such as your name, contact details, or other identifiers. “Processing personal data” includes tasks such as collecting, storing, or sharing it. 

For detailed information about what data we collect, why we collect it, and how long we keep it, see Section 9.

4.       HOW WE KEEP YOUR DATA SECURE

We use robust technical and organizational measures to protect your data from unauthorized access or misuse. This includes encryption, regular system updates, and limiting access to only those employees who need it. Our staff are trained to handle your data responsibly.

5.       SHARING YOUR DATA

We only share your personal data when necessary and under strict conditions:

·         Service Providers: We may share data with partners who assist us, such as IT or financial services providers. These partners are required to handle your data securely and according to our instructions.

·         Authorities: We may be legally obligated to disclose personal data to public authorities. Additionally, we may share data to establish, exercise, or defend against legal claims.

·         Within the Globe Group or other partner companies: Sometimes, data may be shared within the Globe Group or other partner companies for administrative purposes, such as centralized IT functions. All our companies adhere to the same high standards for data protection.

6.       DATA TRANSFERS OUTSIDE THE EU/EEA

We strive to process your data within the EU/EEA. However, some of our service providers operate outside this region, such as in the United States. When this happens, we ensure your data is protected according to GDPR standards. For more details, contact us (see Section 2).

7.       YOUR RIGHTS

We respect your rights under GDPR. If you wish to exercise any of these rights, contact us (see Section 2). We will respond within one month and may need to verify your identity.

·         Access: Request information about how we use your data, including what data we have and why.

·         Automated Decisions: Request information about automated decisions affecting you. Currently, we do not use such processes.

·         Correction: Ask us to update or correct inaccurate or incomplete data.

·         Deletion: Request the deletion of your data. Exceptions may apply, such as legal retention requirements. Additionally, you can halt data collection by deleting your account.

·         Data Portability: Request a copy of your data or have it transferred to another service provider, where feasible.

·         File a Complaint: If you’re unhappy with how we handle your data, you can contact your national data protection authority.

·         Restrict Processing: Request that we limit the use of your data under certain conditions.

·         Object: Object to specific processing activities, such as direct marketing.

8.       UPDATES

We update this privacy notice regularly to reflect changes in our practices. Significant changes will be communicated to you directly. This version was last updated on October 23, 2025.

9.       OVERVIEW OF HOW WE PROCESS YOUR PERSONAL DATA

Cookies and Similar Technologies

Purpose: To enhance your user experience, enable website functionality, and analyze how our website is used.

Types of Personal Data: Information about your device and browsing behaviour, such as IP address, browser type, and visited pages (collected through cookies or similar technologies).

Legal Ground: Consent, where required under applicable law.

Category of Recipients: Web analytics and marketing service providers, IT hosting providers.

Storage Period: Varies depending on the type of cookie.

For detailed information about the cookies that we use, their purposes, and how you can manage your preferences, please refer to our Cookie Notice

Customer Support and Inquiries

Purpose: To respond to your questions, provide support, and handle general inquiries submitted via contact forms, email, or phone.
Types of Personal Data: Name, email address, phone number, message content, case history, and any other data voluntarily provided.
Legal Ground: Legitimate interest in responding to inquiries, performance of a contract where applicable.
Category of Recipients: IT service providers.
Storage Period: Stored for as long as necessary to process the inquiry and for up to 3 years afterward to document the communication and resolve any potential disputes.

Newsletter Subscription

Purpose: To send promotional emails, product updates, and news if you have subscribed to the newsletter.
Types of Personal Data: Email address, name (if provided), IP address at sign-up, time of subscription and consent.
Legal Ground: Consent.
Category of Recipients: Email marketing service providers, IT hosting providers.
Storage Period: Until you withdraw your consent or unsubscribe. Subscription data may be retained for up to 3 years for documentation of consent in accordance with statutory limitation periods.

Website Security and Fraud Prevention

Types of Personal Data: IP address, browser type and version, device information, timestamps, and activity logs (excluding cookie data).
Legal Ground: Legitimate interest in protecting the website and users from fraud and abuse.
Category of Recipients: IT security service providers, hosting providers, law enforcement authorities (if legally required).
Storage Period: Log data is generally stored for 6 to 12 months unless a security incident requires longer retention.