- Data controller
- Compilation of the Processing of your Personal Data
- Why do we Process your Personal Data?
- What Personal Data is Processed on what legal ground?
- Social media platforms
- How long is your Personal Data stored?
- Your rights
- Consent to the Processing of Personal Data
- To whom do we transfer your Personal Data?
- How do we protect your Personal Data?
- Supervision and compliance
- Third party’s terms and conditions
- Contact us
We care about your privacy and the security of your personal data. That you as a customer have faith in our protection of your privacy is very important to us.
3. Data controller
GLOBGRO AB, reg. no 559065-0619, with the registered address Propellergatan 1, 211 19 Malmö, Sweden, is the data controller responsible for the Processing of your Personal Data.
4. Compilation of the Processing of your Personal Data
Purpose: To market Cramer and offer you discounts and favourable offers via e-mail Category of Personal Data: Name and contact information Legal ground: Consent Storage periods: Until you withdraw your consent
Purpose: To provide customer support, service, and develop services and products Category of Personal Data: Contact information, Records regarding purchases and possible complaints, Information from customer surveys. Legal ground: Legitimate interest Storage periods: 24 months after your matter has been concluded or as long as we are legally obligated
Purpose: To comply with legal obligations, such as the Accounting Act or the Money Laundering Act Category of Personal Data: Contact information, Personal identification number, Purchase history, Correspondence, Records regarding purchases and possible complaints. Legal ground: Legal obligation Storage periods: As long as we are legally obligated to store the data
5. Why do we Process your Personal Data?
Globe Group Processes Personal Data for different purposes. In summary, the Processing takes place in order for us to:
- enable customer care and customer service, e.g. when you contact our customer support via Cramertools.com, e-mail, or phone;
- be able to update our services and products, as well as the technical functionality of our systems;
- give you information about events, send out newsletters and offers via mail, e-mail and phone;
- give you information and come in contact with you via social media platforms;
- prevent fraud and perform risk management; and
- comply with applicable legislation.
- provide services as promised under our offers (1. under the two-year-commercial warranty, 2. the ten year battery warranty guarantee, 3. the free robotic garage, 4. and the robotic insurance
When you are asked to provide us with Personal Data, e.g. in a customer support matter, you may choose not to do so. If you choose not to provide the information necessary in order to access a specific service, this may lead to us not being able to fulfil our commitments towards you.
6. What Personal Data is Processed on what legal ground?
TO SEND OUT OFFERS AND NEWSLETTERS
The Personal Data we Process in order to send out offers and newsletters are:
- first and last name:
- e-mail address;
- IP-address; and
- information regarding your use of Cramertools.com, e.g. which products and/or services you have shown an interest for, as well as you user history regarding our offers and newsletters (e.g. what you click on in our newsletter).
The Processing of Personal Data is based on your consent.
TO PROVIDE AGREED OFFERS
In the context of our offers (1. under the two-year-commercial warranty, 2. the ten year battery warranty guarantee, 3.the free robotic garage, 4. and the robotic insurance* (*only available in Germany)) we process personal data which you entered into this form (contact data, chosen password, product information) to fulfil our contractual obligations. Article 6 (1) sentence 1 b) GDPR (fulfillment of contract) is the legal basis for data processing.
With accepting aforementioned offers, you have committed yourself to providing this data. Without providing the data, your contractual obligations are not fulfilled and we will not proceed according to the offer.
FOR CUSTOMER SUPPORT, SERVICE, AND IMPROVING OUR SERVICES
The Personal Data we Process when you communicate with us and for improving our services are:
- first and last name:
- billing and delivery address;
- phone number;
- e-mail address;
- personal identification number;
- information from customer surveys; and
- information you give us in contact with our customer support.
The Processing of Personal Data is necessary in order for Globe Group to be able to provide genuine service via our customer support and in order to be able to investigate potential complaints, as well as develop and improve our products and services and thereby cater to our legitimate interest of handling customer service matters and developing our business.
TO COMPLY WITH LEGAL OBLIGATIONS
Certain Personal Data Globe Group Processes is used in order to comply with legal obligations according to applicable legislation, court rulings, or authority decisions. Such obligations may refer to requirements regarding product responsibility and product safety, such as the preparation of communication and information to the public and customers regarding product recalls, e.g. upon suspicion of a defective or hazardous product. Such obligations may also follow from the Consumer Sales Act (1990:932), the Accounting Act (1999:1078) or the Money Laundering Act (2017:630). Personal Data Processed in order for Globe Group to comply with its legal obligations are normally:
- first and last name:
- phone number;
- e-mail address;
- personal identification number;
- correspondence with you; and
- information regarding a potential purchase, e.g. which product you purchased and any potential opinions you may have related to our products or services.
7. Social media platforms
We use Facebook, Instagram and YouTube as channels in order to come into contact with our customers, as well as to market and inform about our products and services. In connection with this, Globe Group is the data controller for publications and information on the social media platforms that contain Personal Data and are provided by you as a user in the form of e.g. comments, photos and video. Globe Group does not in any way accept any offensive material being published or made available via our channels on social media platforms. Globe Group asks our users to report unfit content to us in order for us to be able to ensure that no such content exists on our social media platforms. Globe Group may thereby also, based on what we deem necessary, remove content from the social media platforms.
8. How long is your Personal Data stored?
If you have consented to receiving offers from us via e.g. our newsletter, we Processes your Personal Data for that specific purpose, until you deregister or inform us that you no longer consent to having offers being sent to you. You can do this by (i) contacting us and informing us of this in writing, or (ii) following the link in the mailing.
Personal Data which we have received in through conversations with customer support is deleted 24 months after your matter has been concluded or once we are no longer obliged by law to store the Personal Data.
Personal Data which is necessary in order to fulfil potential warranty commitments as well as matters regarding complaints are stored for as long as it takes for us to fulfil our warranty commitment.
In order to enable Globe Groups’ compliance with the legal obligations stemming from applicable legislation or in order to safeguard our legal interests (in the case of a legal process), we may store your Personal Data for a longer period of time. The Personal Data is however never stored for longer than is necessary or statutory for each purpose respectively.
10. Your rights
Right to access
You have a right to, free of charge, request information regarding our Processing of your Personal Data. You also have a right to receive a copy of your Personal Data that we Process. Such a request shall be submitted to us in writing, with a clarification regarding which information you wish to access. We will respond to your request as swiftly as possible. If we cannot grant you access to the information your request concerns, we will provide a reason as to why. The copy of your Personal Data will be sent to your registered address unless otherwise is agreed with you in writing. In order to ensure the right person will be receiving the Personal Data we may come to request more information from you.
Right to rectification
The main responsibility to ensure that the Personal Data we Process is correct lies with Globe Group, as the data controller. If you inform us that the Personal Data you have provided us with is no longer correct, we will, if that is the case, promptly rectify this.
Right to erasure
You have the right to request that Globe Group, without unnecessary delays, erases your Personal Data. Personal Data shall be erased in the following cases:
- if the Personal Data is no longer necessary for the purposes for which it was collected;
- if erasure is necessary in order to comply with a legal obligation.
- if your Personal Data has not been Processed in accordance with the Data Protection Rules; or
- if you oppose the Processing of Personal Data after a balancing of interests has been carried out and your interest outweighs ours;
- if the Processing is carried out for direct marketing purposes and you object to your Personal Data being Processed for such purposes;
- if you withdraw your consent and the Processing was based solely on your consent;
There may be obligations which hinder us from immediately erasing all your Personal Data. These obligations stem from applicable legislation regarding e.g. accounting. If certain Personal Data cannot be erased due to applicable legislation we will ensure that the Personal Data will be used solely for the purpose of complying with such legal obligations and not for any other purposes.
Right to restriction
You have a right to request that Globe Group temporarily restricts the Processing of your Personal Data. Such a restriction can be requested in the following cases:
- if you consider the Personal Data we have about you to be incorrect and in connection with this have requested rectification;
- when the Processing of your Personal Data which is carried out is not compliant with the Data Protection Rules, but you still do not want your Personal Data to be erased but rather restricted; and
- when we no longer need your Personal Data for the purposes of our Processing but you need it in order to establish, exert, or defend a legal claim.
If you have objected against the Processing of your Personal Data the use of your Personal Data may be restricted during the time of the investigation. Upon the restriction of your Personal Data IST will only store your Personal Data and for further Processing obtain your consent.
Right to data portability
You have a right to, in cases where we Process your Personal Data with your consent or in order to fulfil contractual obligations towards you, require that we provide you with all Personal Data we have about you and which is Processed in an automated manner, in a machine-readable format, which may be e.g. an Excel-file or a CSV-file. If it is technically possible you further have the right to require that we transfer your Personal Data to another data controller.
Right to object
You have a right to object to our Processing of your Personal Data if the Processing is based on our legitimate interest after a balancing of interests. Globe Group may in such a case ask you to specify which Processing you object to. If you object to any Processing we will only continue our Processing of the Personal Data if there are legitimate interests for Processing which outweigh your interests.
11. Consent to the Processing of Personal Data
If you have given your consent Globe Group will send you newsletters and marketing which we believe you will be interested in via e-mail or sms depending on which kind of mailings you have requested from us.
When you consent to Globe Group sending you newsletters and marketing via e-mail you will always receive an e-mail with a link where we ask you to confirm that you wish to receive our dispatches. We do this in order to ensure as far as possible that you are making a conscious decision and that it is actually you who has requesting our dispatches.
You decide whether you want to consent to the intended Processing and when you wish to withdraw your consent. If you wish to withdraw your consent, contact us in the manner which is presented below or by following the link in the mailing.
Read more about what it means to have given consent under section 6 above.
Globe Group will analyse your behaviour on Cramertools.com and how you interact with our newsletter and other mailings, in order to obtain more knowledge about you as a customer and our customers in general, as well as in order to improve out offers (this composes so-called “Profiling”). For the same purposes we may come to process potential personal wishes or preferences you have given us, e.g. information that you are interested in a certain type of product. This is done through analysing which products you have been looking at or based on what you have clicked on in our newsletter or our other mailings to you. Based on this information we provide you with customized marketing and offers.
Globe Group bases the Processing on Personal Data which is carried out for the Profiling in accordance with the Data Protection Rules on our legitimate interest of sending you offers and information which we believe you are interested in. As a ground for this we have conducted a balancing of interests where we have inter alia taken into consideration that the Processing does not concern any sensitive Personal Data, that you have requested our mailings, and that we have a clear business interest in being able to market our products and services to you as a customer in an efficient manner.
You can at any time object to the Processing of your Personal Data through Profiling. You can do this by contacting firstname.lastname@example.org. When we have received your message, we will seize the Processing of your Personal Data for Profiling purposes.
13. To whom do we transfer your Personal Data?
Globe Group may be obligated to upon request by law and authority decisions disclose your Personal Data. Such disclosure can e.g. occur to the police or Swedish Tax Authority.
In the event of changes to Globe Groups’ business or ownership, you Personal Data may also be shared with a third party. Should Globe Group sell its entire, or parts of its, business or assets, Globe Group may disclose your Personal Data to potential or actual buyers and their potential advisors.
Globe Group will not sell your Personal Data to a third party unless we have previously obtained your consent.
14. How do we protect your Personal Data?
In order to protect your personal integrity, discover, prevent and limit the risks of a hacking attack etc., Globe Group takes several technical and organisational information safety measures. Upon transmissions of Personal Data such as personal identification number, password etc. via internet, such Personal Data is protected through encryption. Globe Group also takes measures in order to protect your Personal Data against unauthorised access, misuse, reveals, changes and damages. Globe Group ensures that access to your Personal Data is only granted to employees who need it in order to fulfil their work assignments, and that they Process your Personal Data with confidentiality.
15. Supervision and compliance
If you are in any way dissatisfied with how your Personal Data has been processed or believe that your Personal Data has been Processed contrary to The Data Protection Rules you are welcome to contact us. You can also turn to the supervisory authority, which currently is Datainspektionen. You can find more information at www.datainspektionen.se.
16. Third party’s terms and conditions
Globe Groups’ services may in some cases be subject to a third party’s terms and conditions. Globe Group is not responsible for such a third party’s use of your Personal Data as they themselves are data controllers and responsible for the Processing of your Personal Data. Therefore, it is important that you observe and read through the terms and conditions of the third parties, e.g. in connection with the use of our payment service at Cramertools.com or upon choosing delivery of the product you ordered from us, where potential credit institutes and shipping companies Process your Personal Data in accordance with their own terms and conditions. The same applies if there is a link on Cramertools.com to other websites.
We will inform you in good time before such a change enters into force.
18. Contact us
GLOBGRO AB, reg. no 559065-0619, Propellergatan 1, 211 19 Malmö, Sweden, E-mail: email@example.com